This woman-led startup is turning flight delays into cash

Fortune

The holiday season is a tough time to fly. Bad weather can cause considerable delays and overbooked flights are the norm. That’s where Eve Buechner comes in.

Her two-year-old company, Refund.me, is a platform that makes it easier for airline passengers to recoup money they’re owed when a flight originating from Europe or operated by a EU-based carrier is canceled or delayed over two hours. It’s also an information clearinghouse for passengers who feel the airline industry legalese flies right over their heads.

Under a little-known European Union regulation, passengers who are denied boarding or whose flights to and from Europe are canceled, delayed, or overbooked can be owed up to 600 euro for their time and trouble. But only a small percentage of passengers file claims against airlines based on the law’s protection. Refund.me estimates that in the past decade, Americans could have filed up to $1 billion worth…

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